Because of our intimate size late cancellations can affect us greatly. (1) For all bookings of less than 4 weeks duration, a deposit of 50% of total booking may be made at the time of booking. In event of cancellation up to one month prior to arrival, a full refund of deposit applies. Cancellations received with less than 30 days notice incur a loss of deposit. However cancellation within 48 hours of arrival may incur a loss of deposit PLUS $NZ50 cancellation administration fee, which is debited from your credit card. NOTE: One nights stays are not accepted in our cottages and 2 x bedroom apartments. For bookings of over 4 weeks in duration, payment conditions are negotiated at the time of booking. Overseas travellers: Please ensure cancellation provisions are included in your travel insurance policy. (2) No shows are debited 50% of the stay against the guest's credit card. (3) Changes to nightly stays made during the stay may be debited up to the full amount of booking period. (4) Credit card details are taken at the time of booking to secure your reservation only. The deposit is debited after the booking has been CONFIRMED. Payment of balance of deposit, or full payment is made on departure. No payments are made in full at time of booking unless otherwise arranged. All deposits are receipted on invoice and emailed for your record. (5) Group bookings must be fully prepaid one month prior to arrival. If cancellation occurs at any time within the month of arrival 50% of the total stay will be retained by East West management;and a refund of the balance will be refunded to the credit card provided to secure the booking, or as arranged. There is no provision for late cancellations by individuals in a group booking, within the month of arrival, i.e the quoted rate and booked apartments remain regardless of the number of people showing up on the day. (6) Management and/or clients are not obligated to accept reservation requests (7) Management reserves the right not to accept guests who are not satisfied with our facilities on arrival (8) Management reserves the right to decline acceptance of extra persons(adults and/or children or infants)not declared as guests at the time of booking or as previously arranged. (9) Bookings by agents must be paid in full one month prior to arrival date. Should a cancellation occur with one month, 50% of the total booking cost is liable. A cancellation within 48 hour arrival incurs 50% of the total cost plus $50 cancellation administration fee. For group bookings there is no provision for late cancellations by individuals within the month or arrival, i.e the quoted rate and booked apartments remain regardless of the number of people showing up on the day. (10) NO pets are permitted on the premises under any circumstances. Any pets found on premises immediate eviction and full stay costs will be incurred. OVERSEAS TRAVELLERS: PLEASE ENSURE LOSS OF DEPOSIT FOR ACCOMMODATION CANCELLATIONS ARE INCLUDED IN YOUR TRAVEL INSURANCE POLICY CHECK IN TIME: CHECK IN TIME - To maintain our high standard of unit preparation, check in time is strictly from 2.00 pm or as prior arranged. Early check ins between 11am - 1 pm incur 50% of daily rate. CHECK OUT TIME - 10 am, or as prior arranged Please note that the office closed at 6.00 pm for in-house guests. Payment for early morning departures must be made the night prior to departure. CHECK OUT TIME: 10.00 am or as arranged prior. Check outs later than 12.00 pm incur half a nights rate. On site office opening hours: 8.00 am - 10am, 2 pm - 6 pm